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FREQUENTLY ASKED QUESTIONS

Nazaray
 1-YEAR GUARANTEE, IS IT FREE?
You don’t need to pay anything. If we approve your request for return your defected sunnies then we will send you a new pair completely FREE of charge. Visit our OUR GUARANTEE page for more information.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Standard processing times are 5-7 business days. We currently only offer delivery within the UK. If you have entered your address in incorrectly please contact us at hello@nazaray.co.uk
TELL ME MORE ABOUT THE 1 YEAR WARRANTY
All our sunglasses come with a 1-Year Guarantee, so you can go Beyond The Ordinary! Our sunglasses are built to last and have been tried, tested and proven to withstand the most extreme adventures. That's why we're proud to offer a 1 Year Guarantee on all of our Sunglasses!
WHAT IS THE RETURN POLICY?
Our policy lasts 10 days from date of delivery for regular priced items. Refund requests within 10 days of the item(s) being delivered will be refunded by way of original payment method.
HOW DO I GET FREE DELIVERY?
Spend £40 for more to unlock your free UK delivery. Should receive your order within 5-7 working days of your order being placed*. We do our best to send out orders within 5-7 working days of being placed, and you will be emailed a shipping confirmation. However, during busy periods this time may be extended and you will be advised of the expected shipping time when you place your order.
CAN I WEAR MY NAZARAYS IN THE SEA?
It’s okay if your Nazaray's take a dip in the pool or sea, but it is recommended to avoid submerging your shades in any liquid (especially oily chemical based ones). If they do take a dip, you should rinse them with tap water straight away and dry with the microfibre cloth provided.